Billy was great! I found a mouse in the house and freaked out, after calling a few companies I found nyc pest control, they were prompt and provided excellent service. Billy and another tech inspected my entire townhouse and found possible entry points that I wouldn’t have even noticed. He was very reassuring and very calming. He was very knowledgeable and very understanding and accommodating when using traps/poison since I have pets. He was very honest and didn’t want to take advantage of my mouse phobia. I would highly recommend billy to inspect your home even as a preventative option.