Really excellent service. Angela is so nice and helpful in terms of answering questions and Billy the exterminator is very knowledgeable, professional, and also probably the nicest guy I’ve met in a long time. I recommend them highly for any pest-related issues!
If I could, I would give Bill and Angela and their team 10 stars, My bed bug problem was not an easy one, and it has been a very long one, 8 to 9 months long to be exact and required two different exterminators (Bill was the second one and my champion)
I live in a fully renovated Brownstone in Bed Stuy, unfortunately 3 weeks after moving in i started getting bitten by bed bugs, I called the best exterminator in NYC , it cost me more than 7000 dollars, they exterminated the entire house from the basement to the roof, they used chemicals and heat tents to get rid of bedbugs that may have been in my belongings, and they bagged everything in large ziploc’s, I live in a very clean, clutter free and fully bagged house…. not easy with two children and a busy life.
After getting two rounds of exterminations with my first exterminator he told me that no matter what i did i would continue to have bed bugs because ( as we came to find out later) my neighbors next door had bedbugs for 6 years and had done nothing to remedy the situation, this was the cause of bed bugs in my house since unfortunately the wall between us must have been compromised either due to the age of these buildings or maybe while the house was renovated and the bed bugs were able to come through the walls. He suggested i hire someone else that would be more economical for maintenance exterminations. I was devastated…he was telling me I was going to have a chronic bed bug problem, imagine my horror after already 4 months fighting this pest and going to bed afraid every night, not sleeping that much and waking up every night because my children were crying from the bites. I searched the net for someone to help me and I came upon Bill’s company, well… he is the most professional, most caring, generous, helpful, patient and knowledgeable man, he came to my house listened to my problem and was shocked that the first exterminator had washed his hands of my problem and basically took my money and ran. He told me that with my kind of problem we needed to strategize and try to exclude the bugs so they would not be able to come in, he suggested i hire a contractor to seal my fireplaces, re- caulk my entire house, seal my ceiling lamps, tape my ceilings and walls so i would find out exactly where they were coming from, and many other suggestions, he helped me fight this horrible pest with smarts not only with poison. He and Angela have been with me and my family emotionally and professionally all the way until my problem was solved. They are not only economical but the best bed bug extermination company in NYC and i highly recommend them because a bed bug problem is not just a pest , there is a whole psychological torture and stress that comes with it and having Bill and Angela as your partners in this terrible fight is the best decision you will ever make.
I believe it was Billy who came to my home. Angela was so pleasant to talk to and great about following up. She quoted me $275 for mouse and ant treatment and then they were going to do an eval about possible termites and recommend a specialist. When Billy arrived and noticed how I had already treated for ants, he let me know that I had done what he would have done so there was no point in me spending money with him to re-do it. I thought that was very honorable.
He then went methodically through my home and the building to check for signs of termites and told me he saw no tell tale signs all the while explaining what he was doing and why.
Lastly, he did a safe, thorough and methodical treatment for our ongoing mouse problem taking into account my children and their safety. He even went into my neighbor’s apartment and left mouse poison and bait there too.
I felt that this company went above and beyond to address the issues we have with pests and we would definitely recommend them and use them again.
This is a company about service and detail. They not only rid you of your pest or vermin problem, they follow up and treat you with curtesy and respect. Their knowledge of the elimination of problem insect, bugs and other critters is amazing and they freely
share how to keep the pests away. Their pricing is great and covers a lot of services. If you own a home I highly recommend a yearly contract for seasonal checks to keep your home clean comfortable and free of things that crawl, climb and hide behind your walls and bedding.
Bill was great. He responded to our 10 pm phone call as we were in a panic about potential bed bugs. He was honest and let us know based on images of bugs we found, that it was a simple problem, not bedbugs, and all be had to do was bleach everything to kill the beetles. He went out of his way to ease our minds and keep us from wasting money.
Billy and Brian were incredible! They came four times to commit genocide on these critters (bed bugs), and that’s really how long it took, not to any fault of theirs, but because we had an Airbnb subletter who was sloppy and irresponsible, and caused the prolonging of the issue even after they sprayed. It’s plausible that our guest was on the one who brought them here. I’ve been in this apt for 10 years never having had any problem like this. Billy and Brian were totally generous with their time, patient with the situation, and even committed to getting the job done by any means necessary without charging us again and again. They are truly men of their word, as they are passionate about eradicating critters from earth. What I loved most about them was their true knowledge and understanding of bed bugs, infestations, and everything creepy and gross that I want to know nothing more about. They gave us prescriptions for home remedies and safe practices to implement moving forward. They were honest about the fact that the inspector dogs are more accurate, though they produce lots of false positives because of bad animal practices from their owners. They were thorough and detail oriented, and sprayed the bejeezus out of our entire apartment. My boyfriend owns a few thousand records, a life times worth of a collection, and he was scared of losing them all. Billy and Brian taught us home made casings for the records that would keep them safe. They were shockingly affordable against the quotes I got from competitors. I really need to be a legit spokesperson for these guys, because they were the shit. They deserve robust business for their true professionalism and great work. Had it not been for these guys, I would be in therapy because of the stress and anxiety of having to deal with this nightmare. I don’t wish this problem on my worst enemy. But should life get beyond your control and you are dealt with this same scenario that I did, please call these guys, and do it right away.
There are not enough good things to say about this company. Angela was prompt and professional in all communications (and believe me, I had a lot of questions). Bill was sincerely concerned and took the time to educate me re: how to control bedbugs. These are not only experienced and thorough professional exterminators but good folks. There are lots of other highly rated Yelp reviews re: companies that prey on people’s ignorance and charge outrageous prices prices for cookie cutter service. NYC Pest Control’s services are extremely effective and reasonably priced. If you have bedbug problems, call them. They get the job done quickly at a fair price plus they are kind and caring people.
Amazing service! I cannot thank them enough. Angela patiently answered all of my questions by phone and email. This is the only company that put me to ease after calling at least 10 others. We live in a very strict co-op and she went out of her way to prepare us some of the extra paperwork requested. Treatment was quick but thorough and effective. Highly recommended!!
Excellent professional service all around. They had me at my telephone conversation with Angela, she was warm, nonjudgmental and even made me laugh even though I was upset about my mice situation. She put me at ease from the start. I was able to get a prompt appointment with Billy. He was thorough, caring and most important effective. It has been almost 4 months, yes this review is long overdue, and we continue to be clear of our problem. And their fees were also reasonable as well. I am very grateful to them and recommend them highly.
Let’s be honest. No one wants to call an exterminator. But I’m so happy we called the right one. Brian came for the inspection and Billy came for the treatment. They were both incredibly professional and helpful. Billy spent quality time sharing important information that will be invaluable for helping our tenants keep their spaces protected from pests. Thank you!!
Billy was great! I found a mouse in the house and freaked out, after calling a few companies I found nyc pest control, they were prompt and provided excellent service. Billy and another tech inspected my entire townhouse and found possible entry points that I wouldn’t have even noticed. He was very reassuring and very calming. He was very knowledgeable and very understanding and accommodating when using traps/poison since I have pets. He was very honest and didn’t want to take advantage of my mouse phobia. I would highly recommend billy to inspect your home even as a preventative option.
NYC pest control has the best customer service I have ever experienced. Over the phone they were extremely helpful at all hours of the day. They answered my many questions and comforted me over a bed bug issue. They worked around my schedule and made sure that I was well taken care of. Once Billy and his team arrived, they not only did a thorough job spraying and taking care of my bug problem, but also Billy calmed me down and was very kind to me even when I was stressed. NYC pest control actually cares about their clients. I have never worked with someone so patient and helpful.
Not only that, but their service is incredible. They are the most affordable service in the area and they took care of my bedbug problem. I highly recommend Billy and his team!
NYC Pest Control is the perfect blend of being professional and knowledgeable on the one hand, and affordable and down-to-earth on the other.
We had a bed-bud infestation in our apartment and I did my research online to find the best people to take the job. I decided to go with NYC Pest Control after corresponding with Angela. She is super knowledgeable, very personable and helpful, and her company charges significantly less than other local companies I had contacted.
Although my cheap landlord decided to go with “his guy,” who has been uncommunicative and whose effectiveness still remains to be determined, Angela still answered all of my questions — even though she knew we had hired someone else. She went back and forth with me over email, sending me detailed information as well as a lot of genuine empathy for my situation!
If the problem is not fully remedied by my landlord’s “guy,” I will surely be hiring NYC Pest Control to finish the job. And I will recommend them to any of my friends if they have a problem in the future.
Billy is amazing!! I called super early on a Saturday and Billy immediately identified my problem as bed bugs based on the bites I described. He said I had caught the problem early – too early, in fact, for him to do anything. Billy said instead of spending money with him, I could take care of the problem myself since it was so early. He gave me very specific instructions, was specific with products and brands, and even gave me his cell should I have any other questions. And to boot, Billy is SO nice!! We had a great chat! Billy has single-handedly restored my faith in humanity – he is genuine, sincere and very knowledgeable!!
Wow – nothing like a good neighbor. We noticed 3 or 4 roaches last month, then another today and called Bill at NYC Pest Control to make an appointment for treatment.
On the phone I explained to Bill that we put down “Combat” roach baits 3 weeks ago, but saw another roach today and we were ready to call in the local pros.
Rather than pushing me to make an appointment, Bill advised that we give the bait another week or two to kick in (apparently it can take 3 weeks to take full effect) and also advised that we lay down a few tape strips to help us detect the extent of the problem.
I plan to repost in a week or two – either this problem is gone via the bait traps (and good honest advice) or I am calling in the pros!
My father has a house in the Gowanus area. There has been lots of development in the area which brings out lots of pests. My dad has tenants that reported a rat in their apartment. They have an 18 month old baby so it needed to be taken care of right away. I needed someone who was in the area and could come to take care of this right away. I spoke to Angela who asked me some questions and was able to speak to my tenant as well. We made an appointment and the tech came out. The tenants said “that guy was great, he found a few holes and found their base camp and put down some poison”. Then he also took care of my dads apt too. We are very happy with the service and hope this takes care of the problem.
We also told Angela that we found them on Yelp and got a discount! Thanks a bunch 🙂
This morning I had the honor of having Bill as my bedbug eradicator for the day! He came to my little humble apartment and knew exactly where to look. Amazing work I would definitely recommend him. Also, special thanks to Angela who not only set up the appointment with ease but managed to walk me off the ledge since this mess has been such a depressing and chaotic situation. Jay and I couldn’t thank you guys enough!
We use these guys for my office. They’re always prompt and friendly. We have 3 floors and they do a thorough job. We use them more for preventative, although we have seen a few mice. But these guys get the job done. Thanks.
This is just a review of a conversation I had with a wonderful woman named Angela.
Without pushing any services on me, she listened to my story about mystery bites, and gave me thorough advice. I spent 20 minutes on the phone with her and she made me feel better than anyone I’ve talked to about my situation. She let me know she didn’t have anyone to come to my apartment if needed, but gave me enough info and tools that I could try by myself, that she said hopefully I wouldn’t have to call her back.
So nice to see people who genuinely care about the people calling them. No wonder these guys have five stars. I’m totally calling them if I have another need!
This review is overdue. In July, I realized that there were bed bugs in my apartment and came to Yelp for a recommendation knowing my landlord couldn’t be trusted and I was too embarrassed to ask friends if they have had a similar problem. I called a few folks but Billy was the first to get back to me and rather than sell me services immediately gave me a step-by-step guide to DIYing my home first to see if that might be enough to control them. As my luck normally dictates, it wasn’t and I called Billy back to make an appointment. He was so easy to work with and we got something scheduled immediately- he clearly knows how to talk to someone on the brink of a bed-bug related meltdown.
Billy came to do the treatment- he was friendly, respectful and informative. He showed me proof of the bugs (that I could never find aside from the bites) so I knew I wasn’t crazy, sprayed quickly and efficiently and left me with piece of mind. He even told me how to care for my dog around the chemicals. One of his guys came back two week later for the second spray- was just as awesome- and for two months I have been living blissfully bed bug free.
Unfortunately, there seem to be bed bugs in my building- as evidenced by the number of mattresses being thrown out. I recently woke up with some bites. Bed bugs? Mosquito? Not sure. I called Billy immediately and he was once again helpful and understanding. He’s ready to come back as soon as I make the call and I literally couldn’t ask for better service then what I received from the folks at NYC Pest Control.
If you, like me, find yourself crying on your floor in the middle of the night coming to terms with the grossest, more invasive thing you can imagine while furiously Yelping for answers- here is your sign. These are your people!
I wholeheartedly recommend this company. Bill was straightforward, honest, hard-working, conscientious, and above all effective. He worked tirelessly to solve our pest problem, and he was completely responsive and helpful whenever we called or texted with questions. If we ever have another pest problem, I would call this company without hesitation. So should you!
Listen, when you get bedbugs, you enter into a *relationship* with your exterminator that goes beyond blasting those lil bastards into oblivion. Angela, Billy and crew definitely do that while also being professional, supportive, and giving that extra TLC that you need at such a time. They were prompt with follow-up visits and helped out in other ways. One guy came back to patch holes in our walls created when we had to rip out our son’s infested loft bed (oh yeah, it was bad). Another guy, incredibly, schlepped our gorgeous solid-wood headboard down three flights of stairs out to the garbage (like I said, it was bad) — SINGLE-HANDEDLY. I have no idea how, but he did it. That’s the kind of mindset they have at NYC Pest Control. They’re also less expensive than other services. Very satisfied!
Great exterminator who’s shows he really cares..Best exterminator who knows his stuff and gets the job done
It seems that my apartment building is having a fly problem. We thought it was just our apartment, and wondered why, about a month ago, we began to be infested with them. I mean infested, so that we were killing 30 or 40 per day, and (of course) new ones always appeared in their place, and we had no idea where they were coming from.
Bought a fly zapper — helped, but not nearly enough. Walked around with fly swatters in our hands. Same thing. Our building’s exterminator couldn’t come for about a week, after we told our super about the problem, so we called NYC Pest Control on the basis of all the fantastic Yelp reviews.
I spoke with Angela on the phone and she was great. The price was competitive and the scheduling could not have been better. My urgency was her urgency. Good sign #1
I had Billy come over for a pest problem in my building. He and his assistant were on time and early! Good sign #2
The guys were professional, knowledgable, courteous and competent. He explained everything to me and did not try to upsell me.
Good sign #3
The bottom line, Billy and his company are as good as it gets. As the old saying goes….time will tell, I’m confident that if the problem still exists in the next 45 to 60 days, Billy will stand by his word and make another visit.
Thanks again for your help!
Thank you Billy! These guys are not out to gauge you, and they really seemed to care about solving our problem!
Billy the owner even came back for a free visit/ consultation two days later! Our pest problem is not totally gone but feel like we are at leat now on the road to ‘normalcy’ …
THESE PEOPLE ARE AMAZING.
Angela was like a friend I already knew. She gave me her home number and said to text her at any time, day or night! She did this, I am sure, because of the state of frenzy bugs can put people in. When I told her my progress at home with a certain horrifying and spread like wildfire bug, yes BED BUGS, she texted that she was proud of me and I glowed like a praised child. In the end, my landlord paid (as I think is law) for a different company to come. But still Angela was so kind upon even hearing this.
By the way, I am a success story of eradicating bed bugs by myself (if it is a new infestation you can find them and do this, if you are obsessed, which you will become stat.) True, the other pest control person per my landlord came, but he said he didn’t see any because I had done such a good job. (No bites since, this was a month and a half ago.)
We have a fabric headboard and let me tell you: look into that if you have one, avoid if you do not. At first glance, even LOOKING for the things, I couldn’t see any. Upon obsession, THERE THEY WERE. You must find and kill each one. Go around with a roll of tape, a flashlight, and a spray bottle of rubbing alcohol. Stick each bug or egg (puke, I know) on the tape and roll it up to seal it. Stay up late or set an alarm to find a bug traipsing about and see where it goes: there you will find its little town, where they like to hang out, live, die and breed, and you yourself can then go to town on an eradication spree. They aren’t fast. They move like lady bugs, without the flying. So they’re not so scary. I was lucky to catch them early. But I’m writing this just in case anyone is in a similar situation and wondering if the next few months of their life is going to be hell because bedbugs equal hell. Mine were not! So it is possible to have a little tiny not yet horrible, squashed when obsessive bedbug prob. But if not, call these people. Or, call them anyway. Angela will help you.
Bugs are scary, these people understand and help.
“Just want to say thank you to Angel for such a great job. She really took the time to answer all my questions, all the other companies I called seemed to rush me off the phone. I would say that NYC Pest has great exterminating service and awesome customer service. Keep up the good work!!!”
“After being stood up by a few exterminators, including the well advertised Orkin, I stumbled across a listing for this little company. Not only did they make an appointment for the next day but they even arrived early. They covered my cellar and first floor and all access points from the outside. I found the original culprit in one of their traps and no sign of any new incursions. I will definitely have them back in the summer for a preventive treatment. “
“I was recommended this webitse by way of my cousin. I’m not sure whether or not this submit is written by means of him as nobody else recognise such certain approximately my trouble. You’re amazing! Thank you!”
“March 2015′ The hardest working people you want to meet. They care about you and doing a great job for you. Highly recommend and not as pricey as other companies. Good Luck on your pest issues!”
“If I could, I would give Bill and Angela and their team 10 stars, My bed bug problem was not an easy one, and it has been a very long one, 8 to 9 months long to be exact and required two different exterminators (Bill was the second one and my champion) I live in a fully renovated Brownstone in Bed Stuy, unfortunately 3 weeks after moving in i started getting bitten by bed bugs, I called the best exterminator in NYC , it cost me more than 7000 dollars, they exterminated the entire house from basement to roof, they used chemicals and heat tents to rid of bedbugs that may have been in my belongings, and they bagged everything in large zip logs, I live in a very clean, clutter free and fully bagged house…. not easy with two children and a busy life. After getting two rounds of exterminations with my first exterminator he told me that no matter what i did i would continue to have bed bugs because ( as we came to find out later) my neighbors next door had bedbugs for 6 years and had done nothing to remedy the situation, this was the cause of bed bugs in my house since unfortunately the wall between us must have been compromised either due to the age of these buildings or maybe while the house was renovated and the bed bugs were able to come through the walls. He suggested i hire someone else that would be more economical for maintenance exterminations. I was devastated…he was telling me I was going to have a chronic bed bug problem, imagine my horror after already 4 months fighting this pest and going to bed afraid every night, not sleeping that much and waking up every night because my children were crying from the bites. I searched the net for someone to help me and I came upon Bill’s company, well… he is the most professional, most caring, generous, helpful, patient and knowledgeable man, he came to my house listened to my problem and was shocked that the first exterminator had washed his hand on my problem and basically took my money and run. He told me that with my kind of problem we needed to strategized and try to exclude the bugs so they would not be able to come in, he suggested i hired a contractor to seal my fireplaces, re- caulk my entire house, seal my ceiling lamps, tape my ceilings and walls so i would find out exactly where they were coming from, and many other suggestions, he help me fight this horrible pest with smarts not only with poison. He and Angela have been with me and my family emotionally and professionally all the way until my problem was solved. They are not only economical but the best bed bug extermination company in NYC and i highly recommend them because a bed bug problem is not just a pest , there is a whole psychological torture and stress that comes with it and having Bill and Angela as your partners in this terrible fight is the best decision you will ever make. Gloria Sanchez”
“There are not enough good things to say about this company. Angela was prompt and professional in all communications (and believe me, I had a lot of questions). Bill was sincerely concerned and took the time to educate me re: how to control bedbugs. These are not only experienced and thorough professional exterminators but good folks. There are lots of other highly rated Yelp reviews re: companies that prey on people’s ignorance and charge outrageous prices prices for cookie cutter service. NYC Pest Control’s services are extremely effective and reasonably priced. If you have bedbug problems, call them. They get the job done quickly at a fair price plus they are kind and caring people. “
“What a nice bunch of people at NYC Pest! They were able to get rid of my “mouse” problem. I am very happy that I called them, Billy was very helpful. Steve – Bklyn – NY”
“Thanks Angela! When we were 1st researching exterminators, we had picked one and scheduled them to treat the house. A day later, i’m still researching and happened upon an interview one of your guys did with the Gothamist. Immediately, I cancelled the other appt and called you. You were very kind, patient, thorough and accessible. You had hooked us. Then, you send Bill out and he is THE BEST! We then learn that he was the guy in the interview! Too good! Thank you both so very much. This kind of customer service is usually rare in NYC. From top to bottom -THAT is the way you run a company!! You all know what you’re doing! A pleasure!!! Kyle “